Customer satisfaction is at the core of our commitment. MDS Customer Service is recognized for its responsiveness and reliability, supported by a dedicated team specialized in maintenance, calibration, qualification and revamping services.

Our service offer is designed to ensure the long-term quality, performance and durability of both Steam and EtO sterilization systems. To achieve this, we combine secure remote access for efficient troubleshooting, comprehensive preventive and corrective maintenance programs, and free hotline support.

This integrated approach allows us to provide continuous assistance and expert advice, ensuring that every MDS installation operates at its best, day after day.

MDS also maintains a permanent stock of over 1,400 spare part references dedicated to maintenance, ensuring immediate availability and reduced downtime for our customers. Our technical staff undergo regular training to guarantee safe interventions on ATEX-certified equipment and pressure vessels, in full compliance with international safety standards.